How can I order online?
Can I also order by phone or email?
Direct order / Online order form
Can I cancel my order?
Which payment options are there?
Payment by credit card
Payment by PayPal
Payment by invoice
- Within Germany approx. 2 – 3 working days
- Within Europe approx. 5 – 7 working days
- Rest of theworld approx. 15 – 25 working days
Which countries does Käthe Wohlfahrt ship to?
How much are the shipping costs?
|Bosnia & Herzegovina||59,95 €|
|Hong Kong||59,95 €|
|New Zealand||59,95 €|
|Puerto Rico||49,95 €|
|South Africa||59,95 €|
|South Korea||59,95 €|
|Czech Republic||19,95 €|
|United Kingdom||14,95 €|
How is my package shipped?
How can I track my delivery?
Will there be additional customs fees?
How do I return my merchandise?
What happens if I have received faulty merchandise?
KÄTHE WOHLFAHRT CUSTOMER CARD
What are the advantages of the customer card?
How and where can I redeem my bonus?
ONLINE SHOP CUSTOMER ACCOUNT
How do I get a customer account?
You can create a newcustomer account during the ordering process or straight away on the “Open account" page.
How can I change my password?
Please log into your customer account using your current password. There you can find the menu item“Change password”. Here you have the option of changing your old password.
How can I change my billing and delivery address?
Please log into your customer account. There you can find the menu item “Change billing and delivery address”.
Important: If you have already submitted your order and want to change the delivery address afterwards, this is not possible online! In this case, please contact our Customer Service.