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Data Protection

Privacy Policy

As of: 12/06/2018

Thank you very much for your interest in our on-line shop. The protection of your privacy is very important to us. Below, we inform you, in detail, on the use of your data.

1. Access data and hosting

You can access our website without disclosing your personal information. When you access a website, the server automatically saves only a so-called server log file which contains for example the name of the accessed file, your IP address, time and date of access, data volume transferred and the requesting provider (access data) and documents the access.

This access data is exclusively analysed to ensure a faultless operation of the page and to improve our offer. This serves to protect our, within the context of a weighing of interests, overriding legitimate interests in the correct presentation of our website. All access data are erased no later than seven days after accessing our site.


Hosting services by a third-party provider

Within the scope of processing on our behalf, a third-party provider provides services for hosting and presentation of the website. This serves to protect our, within the context of a weighing of interests, overriding legitimate interests in the correct presentation of our website. All data which are collected as described below when using this website or in the forms provided in the on-line shop are processed on the shop’s servers. Processing on other servers only occurs as described here.

This provider is located within one of the states of the European Union or the European Economic Area.


2. Collection and use of data for contract implementation and to open a customer account

We collect personal data made available by you voluntarily when placing an order, contacting us (e.g. using our contact form or by email) or when opening a customer account. Mandatory fields are marked as such, as these data are absolutely necessary to conclude a contract or to process your contact or to open a customer account, and you cannot complete an order and/or complete an account, or send a query to us without providing them. The type of data collected is evident in the relevant entry forms. The data provided by you will be used to manage your contract and to process your enquires. Your data will be restricted further use after the contract has been completed or after your customer account was deleted and will be erased after expiry of the statutory periods for record retention under tax laws and commercial laws, unless you have explicitly consented to the further processing of your data or we have explicitly reserved such further use as permitted by law, and have disclosed this fact to you below. You may have your customer account deleted, at any time, either by sending a message to the contact set out below or by using a function available for that purpose in your customer account.


3. Data transfer

In order to meet the requirements of the contract, we will disclose your data to the shipping company contracted by us, to the extent that such disclosure is required for the delivery of the goods ordered. The required banking details will be disclosed to the bank processing the payment or to other payment providers contracted by us or to the payment service provider nominated by you, depending on which payment service provider you select when placing the order. Some of the selected payment service providers may collect such data, insofar as you create an account with them. In such cases, you need to register with the payment service provider by providing your access data when placing the order. The payment service provider’s data privacy policy will apply in such cases.


Data transfer to shipping service providers

Insofar as you have provided your express consent in the course of your order or afterwards, we will forward your email address to the chosen shipping company so that it can contact you regarding delivery notification or for coordinating delivery times before shipping.

You may revoke your consent at any time by sending a message to the contact set out below or directly to the shipping provider named in the following contact address. After consent is revoked, your data will be erased, unless you have expressly consented to further use of your data or we have reserved the right to further use of your data as is permitted by law, and as disclosed below.

DHL Paket GmbH
Am Dreistock 11
97318
Kitzingen


Compliance with customs provisions

Due to several EU regulations (2580/2001/EC, 881/2002/EC and 753/2011/EU) and other statutory provisions, we are bound, prior to conclusion of a sales contract, to compare the data of our customers with publicly available foreign trade and embargo lists. We carry out this comparison as we have an overriding, justified interest in compliance with statutory provisions and must protect ourselves from sanctions and penalties. We carry out the comparison only if you order goods on our website and are liable for payment. The following stored data is compared: First name, last name and address. The data is erased immediately after the check.


4. Email newsletter and postal advertising

Email advertising with subscription to newsletter

If you subscribe to our newsletter, we will use the data necessary for that purpose or any separate data provided by you to regularly send you our email newsletter on the basis of your consent.

You may unsubscribe to our newsletter at any time, either by sending a message to the contact set out below or by using a link provided in the newsletter. After consent is revoked, your data will be erased, unless you have expressly consented to further use of your data or we have reserved the right to further use of your data as is permitted by law, and as disclosed below.

The newsletter is sent out for us by a service provider who is provided with your email address by us for this purpose.

This provider is located within one of the states of the European Union or the European Economic Area.

We use the Google service reCaptcha to establish whether a human or a computer is making an entry into our contact or newsletter form. Google analyses, on the basis of the following data, whether you are a human or a computer: IP address of the device used, the web page you accessed containing the Captcha, date and duration of access, identification data of the browser used and the type of operating system, Google account, if you logged in to Google, mouse movements on the reCaptcha fields, as well as tasks, where you are asked to identify pictures. Legal basis for the data processing described is Art. 6(1) Point (f) of the General Data Protection Regulation. There is a legitimate interest on our part to process these data to ensure the safety of our website and to protect ourselves from automated input (attacks).


Postal advertising and your right to object

In addition, we reserve the right to use your first name and last name and your postal address for our own advertising purposes, e.g. for sending interesting offers and information on our products by post. This serves to protect our, in the context of a weighing of interests, overriding legitimate interests in advertising to our customers.

Advertising is sent out on our behalf by a service provider who is provided with your data by us for this purpose.

You may object to the storing and use of your data for these purposes, at any time, by sending a message to the contact set out below.


Advertising by our subsidiaries and your right to object

In addition, we reserve the right to transfer your first name and last name, your email address and your postal address to our subsidiaries (Käthe Wohlfahrt of America Inc., Käthe Wohlfahrt Great Britain Ltd., Feerie de Noel , Kerstbrugge BVBA, Käthe Wohlfahrt Schweiz AG and Käthe Wohlfahrt Villagio di Natale S.R.L.) for own advertising purposes, e.g. for sending interesting offers and information on our products by post or with email newsletters in the respective language and in the respective country. This serves to protect our, in the context of a weighing of interests, overriding legitimate interests in advertising to our customers.

You may object to the storing and use of your data for these purposes, at any time, by sending a message to the contact set out below.


5. Use of data during payment processing

Credit assessment and scoring

Insofar as we make delivery before payment, e.g. in the case of a purchase on account or direct debit, it is necessary, prior to contract conclusion, to obtain an identity and credit report from service providers specialising in this matter (credit agencies). This serves to protect our, in the context of a weighing of interests, overriding legitimate interests in minimising defaults on payment.

We transfer your data (name, address and date of birth) for the purpose of credit assessment to

infoscore Consumer Data GmbH, 
Rheinstraße 99,
76532 Baden-Baden.

The legal basis of these transfers are Article 6(1) Point (b) and Article 6(1) Point (f) of the GDPR.

Transfers on the basis of these provisions may only be carried out insofar as this is necessary for the protection of the legitimate interests of our company or third parties and the interests and fundamental rights and freedoms of the data subject which require the data protection do not override these interests. Detailed information on ICD in the sense of Article 14 of the European General Data Protection Regulation (EU GDPR), i.e. information on business purpose, on purpose of data storage, on data recipients, on the right to disclosure, the right to erasure or rectification etc. can be found under the following link (https://finance.arvato.com/icdinfoblatt).

Appropriate measures to protect your rights, freedoms and legitimate interests are taken into consideration. You have the possibility of making contact by means of the details listed below to present your point of view and to contest the decision.


6. Integration of the Trusted Shop Trustbadge

The Trusted Shop Trustbadge is integrated in order to display our Trusted Shop seal of approval, the reviews as well as the Trusted Shops products offered to customers after an order.

This serves to protect our, in the context of a weighing of interests, overriding legitimate interests in the optimal marketing of our offer. The Trustbadge and the services advertised with it are an offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne.

When you access Trustbadge, the server automatically saves a so-called server log file which contains for example your IP address, time and date of access, data volume transferred and the requesting provider (access data) and documents the access. These access data are not analysed and are automatically overwritten no later than seven days after accessing the site.

Additional personal data is only transferred to Trusted Shops insofar as you have provided your consent, have chosen to use Trusted Shops products after concluding your order, or have already subscribed to using them. In this case, the contractual agreement between you and Trusted Shops shall apply.


7. Cookies and web analysis

We use so-called cookies on different pages in order to make our website more appealing, to enable the use of specific functions, to display suitable products or for market research. This serves to protect our, in the context of a weighing of interests, overriding legitimate interests in the optimal presentation of our website. Cookies are small text files that are automatically saved on your device. Some of the cookies we use are deleted at the end of your browser session, i.e. when you close your browser (so-called session cookies). Other cookies remain on your end device and allow us to recognise you on your next visit to our website (persistent cookies). You can see the storage times in the overview in the cookie settings of your web browser. You can adjust your browser settings, so that you are informed about the placing of cookies, and can decide whether to accept them on an individual basis, or to block the acceptance of cookies in certain cases or generally. Every browser differs as to how cookie settings are administered. This is described in the help menu of every browser, which explains how you can change your cookie settings. You can find these for the respective browsers under the following links:

Internet Explorer™: http://windows.microsoft.com/de-DE/windows-vista/Block-or-allow-cookies

Safari™: https://support.apple.com/kb/ph21411?locale=de_DE

Chrome™: http://support.google.com/chrome/bin/answer.py?hl=de&hlrm=en&answer=95647

Firefox™ https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen

Opera™ : http://help.opera.com/Windows/10.20/de/cookies.html

The rejection of cookies may, however, cause a restricted functionality of our website.


Use of Google (Universal) Analytics for web analysis

This website uses Google (Universal) Analytics, a web analytics service by Google LLC (www.google.com). This serves to protect our, in the context of a weighing of interests, overriding legitimate interests in the optimal presentation of our website. Google (Universal) Analytics uses methods allowing for an analysis of how you use the website, e.g. by using so-called cookies. The information generated about your use of the website will usually be transmitted to a Google server located in the USA and stored there. By activating IP anonymisation on this website, your IP address will be anonymised before it is transmitted within the member states of the European Union or to a signatory country of the Treaty on the European Economic Area. The full IP address will only be transmitted to a Google server in the USA and anonymised in this location in exceptional cases. The anonymous IP address transmitted by your browser in the context of Google Analytics will not be combined with other data of Google.

Google LLC has its head office in the USA and is certified under the EU-US Privacy Shield. An up-to-date certificate can be viewed here. On the basis of this treaty between the USA and the European Commission, the latter has determined a suitable level of data protection for the companies certified under the Privacy Shield.

You can prevent Google from collecting the data generated by the cookie regarding your use of the website (including your IP address) and processing this type of data, by downloading and installing the browser plug-in available at: http://tools.google.com/dlpage/gaoptout?hl=en

As an alternative to the browser plug-in, you can click on this link deactivate Google Analytics to prevent the collection of data by Google Analytics on this website in the future. This places a so-called opt-out cookie on your end device. You need to click on this link again, if you delete your cookies.


Use of econda for web analysis

This website uses technologies of econda GmbH (www.econda.de)to collect and store data which are then used to create pseudonymised usage profiles. This serves to protect our, in the context of a weighing of interests, overriding legitimate interests in the optimal presentation of our website. Cookies might be used for this purpose. The pseudonym usage profiles will not be combined with personal data related to the bearer of the pseudonym, unless explicit separate consent for that purpose has been given. You can object to the collection and storage of data at any time with effect for the future by clicking on the following link.

After having done so, an opt-out cookie is stored on your end device. You need to click on this link again, if you delete your cookies.


8. Advertising via marketing networks

Google AdWords remarketing

We advertise for this website in Google search results and on third party websites with Google Adwords. To do so, the so-called remarketing cookie is set when you access our website; this cookie uses a pseudonym cookie ID to automatically provide, on the basis of the websites you have accessed, advertising to meet your interests. This serves to protect our, in the context of a weighing of interests, overriding legitimate interests in the optimal marketing of our website.

A more extensive data processing only occurs insofar as you have consented to Google linking your Google web and app browser history with your Google account, and to information from your Google account being used to personalise advertising you see on the web. If you are logged onto Google while accessing our website, Google uses your data together with Google Analytics data to compile and define target group lists for remarketing across all devices. Your personal data is then temporarily linked by Google to Google Analytics data to create target groups.

Google AdWords Remarketing is a product of Google LLC (www.google.com). Google LLC has its head office in the USA and is certified under the EU-US Privacy Shield. An up-to-date certificate can be viewed here . On the basis of this treaty between the USA and the European Commission, the latter has determined a suitable level of data protection for the companies certified under the Privacy Shield.

You can deactivate the remarketing cookie using Link deaktivieren. Furthermore, you can inform yourself at the Digital Advertising Alliance on the setting of cookies and can adjust settings.


9. Dispatch of feedback reminders by email

Feedback reminder by Trusted Shops

If you have given your explicit consent, either during or after placing your order, we will transfer your email address to Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Cologne, Germany, (www.trustedshops.de), to enable them send you a feedback reminder by email.

You may revoke your consent, at any time, by sending a message to the contact set out below or directly to Trusted Shops.


10. Use of FINDOLOGIC for product discovery

For product discovery, especially search and navigation, we use services provided by FINDOLOGIC GmbH, Jakob-Haringer-Str. 5a, 5020 Salzburg, a technology company that tries to cater to personal interests and preferences by analysing data. To do so, cookies are used to store information on the website user and various data are transferred to the service provider, including, in particular, the IP address and the browser identification of the user, as well as the linked behavioural data such as searches, categories accessed, filters chosen, products browsed and purchased. This helps us to see which products our users are most interested in and to optimise the shopping experience.

This information may be transferred to third parties, insofar as this is prescribed by law or insofar as third parties are contracted by FINDOLOGIC to process it.

A contract on commissioned processing was concluded with FINDOLOGIC.

If your have further questions regarding this, please send an email to our data protection coordinator under privacy@findologic.com.


11. Use of Zendesk

If you contact us via email, the provided data (name, email address, customer number, order number, message) are saved and stored for us by our service provider, Zendesk, on its servers, and are processed there by us pursuant to Art. 6(1) S. 1 Point (b) of the GDPR to answer the enquiry.

You can find additional information on Zendesk at https://www.zendesk.de/company/customers-partners/eu-data-protection/


12. Contacting us and your rights

You are entitled to access to information, free of charge, on your personal data stored by us, and have the right to rectification, restriction of processing, data portability or erasure of these data.

If you have any questions regarding the collection, processing or use of your personal data, or require access to information, rectification, restriction, or erasure of data, or if you would like to revoke any consent granted, or if you object to a certain type of data usage, please contact:

Käthe Wohlfahrt:
Data Protection Officer
Herrngasse 1
91541 Rothenburg ob der Tauber
09861 40 90
datenschutz@wohlfahrt.com


You also have the right of complaint to the relevant Data Protection Supervisory Authority.


Right to object

Insofar as we process personal data to protect our, in the context of a weighing of interests, overriding legitimate interests as explained above, you can object to this processing with effect for the future. If processing is for the purpose of direct marketing, you can exercise this right at any time as described above. Insofar as processing is carried out for other purposes, the right to object is only granted if there are reasons arising from your specific situation.

After exercising your right to object, we will no longer process your personal data for these purposes, unless we can demonstrate compelling legitimate grounds for the processing which outweigh your interests, rights and freedoms, or if the processing serves the assertion, exercise or defence of legal claims.

This is not applicable, if the processing is made for direct marketing purposes. We will then no longer process your personal data for this purpose.