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Please note: According to BGB § 312, this item is excluded from return and exchange, if it is made after the customers specifications resp. clearly tailored to personal needs (e.g. by indicating or choosing a name, text, picture or the like).
The right of cancellation does not apply to contracts concerning the delivery of goods, which are not prefabricated and for the production of which an individual choice or provision by the consumer is significant and relevant or which are clearly tailored to the personal needs of the consumer.